MUNICH, GERMANY--(Marketwire - Dec 21, 2012) - Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) and a leading provider of Customer Relationship Management (CRM) solutions, today announced that Zurich Insurance Group, Switzerland has chosen its software as the platform to streamline its commercial underwriting process in Switzerland. Zurich is a leading multi-line insurance provider which serves customers in more than 170 countries.