TROY, MI--(Marketwire - Nov 4, 2011) - Proctor Financial, Inc. ("PFI") has earned a Center of Excellence certification for call center services from BenchmarkPortal, an industry leader in call center benchmarking worldwide, in collaboration with the Center for Customer-Driven Quality, founded at Purdue University. The Center of Excellence recognition is one of the most prestigious certifications in the service and support industry.